Some of you long - prison term firm reader might recallJason English ’s suspect / pitiful sagaback in 2007 about the time his cellular phone provider over - billed him for more than $ 600 . surely , we ’ve all had regretful experiences with big companies . Maybe not as epic as Jason ’s - but for each of us , these moments ( those smite - your - forehead - in - horrific - mental rejection here and now ) , when you experience like it ’s little old you againstthe political machine , feel heroic enough that we often never again apply the product or service the auto provides .
In my four decennium , I ’ve definitely had more than my fair share of such situation . However , recently , I had one with a customer serving rep that was SO positively charged , it almost felt like I ’d bring home the bacon the drawing ! It almost made up for all the pathetic experience I ’ve had over the years and inspire me to want to tell the universe about it . ( If this were a musical , about here is where we ’d break into song . )
It all begin when I pay off an e - chain mail from AT&T saying that my wife and I had surpass our texting limit last calendar month and we were going to be charged extra for every text over . Now , I ’m not a freehanded texter , mostly because I ’ve get thumbs the size of kielbasa , but I also do n’t wish spending more than I have to if possible . The vitamin E - mail say there was a root : call up AT&T and yield an additional $ 5 per calendar month for the all - you - can - text plan . The $ 5 was much less than paying for the overages per textbook , so I figured , okay - especially when they said they ’d back - date it to the first of last month .
Here ’s where the story gets gamy . Without being prompted , the guy then offer to look at our pace plan and see if we ’re using all our minutes . Next he starts severalize me that we ’re ante up too much per calendar month based on the amount of minutes we ’re using . I repeat : he tell we ’re pay TOO MUCH ! And then proceeds to down - trade me on another programme that not only includes the text - until - your - thumb - fall - off program , but costs $ 20 less per month ! I was bewilder !
Has this happened to anyone else ? Where I come from ( aka , Earth ) , client religious service never bid a lower design unless you specifically require for one . In fact , I do n’t conceive I ’ve ever been down - sold in my life . save money in this economy is awesome , but it was his personable service and well-disposed " let - me - fix - that - for - you - sir " attitude that really got me excited . I ’m separate you folks , AT&T ! They may have a helluva slew of dead spots across the country ( the area between Rite financial aid on Crenshaw and Olympic and my house , for illustration , leaves a lot t b de ired , if you ’re monitoring this AT&T societal media mass ) , but WOW ! I ’m a customer for life story now , thanks to that down - sell .
( sketch viabuhaycallcenter.wordpress.com )
